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Holiday Return Policy

We have extended our 14 day return policy to allow for more flexibility in purchasing holiday gifts. Purchases that meet the below requirements made between November 1 – December 25 may be returned through January 8, 2017.  

 Return Requirements:
  • Merchandise must be returned before January 8, 2017.
  • Merchandise must be unworn and unwashed with all original tags attached, in a returnable condition
  • The following accessories cannot be returned due to sanitary purposes: underwear, head wear, towels, yoga mats, socks and water bottles
  • Sale items are not refundable, exchangeable, eligible for price adjustments nor eligible for store credit. Promotional discounts may make an item final sale, see specific promo for details.

Please note: Shipping an item without consulting customer service will not guarantee a refund or store credit & you risk additional charges as the item(s) may be returned to you at your expense. To avoid additional charges, it is mandatory that you consult with customer service before returning merchandise. 

     So, you meet the Return Criteria? Excellent. Here’s how to process your online return:
    Hassle-Free Returns:
    1. Send an email to online@titika.ca indicating your order number & item(s) you wish to return.
    2. Within 48 hours you will be emailed a return form and printable return label. 
    3. Carefully repackage all merchandise with completed return form into secure packaging of your choice.
    4. Adhere the return label to the box and remove previous shipping label to avoid confusion
    5. Stop into your nearest UPS or Fedex location depending on the label provided and drop off return.
    6. Your part is done! Once we receive & process the return, you will receive a notification e-mail.
    Exchanges

    Titika does not offer exchanges for online orders at this time.

    We pride ourselves in creating high-quality apparel and take damages very seriously. If your online purchase  has evident quality issues, please contact our Customer Service at online@titika.ca. 

    In-Store Return (Canada Only):
    • If your return or exchange meets the requirements listed above, you may bring your merchandise to any of our stores to process.
    • You MUST bring your order form, valid identification and exact same original payment method along with the merchandise. 
    Price Adjustments

    We're happy to issue a one-time only price adjustment for an item if it goes on sale within 14 days of your order’s purchase date. A refund for the price difference will be issued back to the original form of payment. Price adjustments will not be made for final sale items or previously discounted items and are not available for orders purchased during the VIP promotional event. Titikaactive.com is unable to grant price adjustments for purchases made in retail stores. Please contact our retail locations for more information.

    How Long Does It Take To Process a Return?

    Once we have received your package and confirm that it meets the Return Criteria, your refund will be processed within 7 business days. You will be notified via email at the address used when placing the original transaction.

    Please note that we will process refunds in the exact form as used to make the purchase. So, if you purchased the order on your Credit Card, we will return the funds to that same Credit Card used at the time of purchase. Your banking institution may require additional days to process this transaction to your account.

     

     

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